Guest FAQ

Guideandfun is an online service through which any user can make contact with a selected local Guide. Each service is tailored to the travellers' preferences.

GuideandFun connects travellers with local Guides, then oversees the arrangements for a personalised trip. From selecting the perfect Guide for the traveller, to the payment for the service, every aspect is securely undertaken.

In order to register on the website, you must complete the registration form or log in using a Facebook account.

In order to activate the account, you must use the activation link, which will be sent to your email address indicated during the registration process.

Just find and select the offer you like, enter the date and click the “Book” button.

Payments can be made via PayPal or a payment card.

The GuideandFun service fee is already calculated in the price that the traveller pays when booking. There are no hidden or additional fees.

Payments can be made via PayPal or a payment card.

The booking fee will be charged at the time of booking.

Yes, you can cancel the reservation. Detailed information regarding cancellations is described in the Terms and Conditions.

Yes, we meet with every local Guide before they can post an offer on our website.

Contact with the Guide is made possible through the messenger located on our website. You will need to log in to your account to stay in touch.

Yes, our guides do speak English. Information about other languages, can be found in the offer description.

Information about the meeting place can be found in the offer details.

To protect the privacy of our Guides, we do not share phone numbers or e-mail addresses until the service is booked and confirmed.

Once the Guide has delivered the service, you can share your feedback and comments about the service and the Guide directly through our website. This is a great tip for other users.

If the Guide did not show up in the agreed place and at the agreed time, we will refund you the booking fee.

If the Guide's performance or service, for whatever reason, did not meet your expectations, you can file a complaint in accordance with our Terms and Conditions.

Yes, each guide should provide you with the bill for the provided service.

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Contact us

contact@guideandfun.com

+48 579 527 866

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